If you are dissatisfied with the model, color, size, or any other aspect of your purchased products, you may return them within 14 (fourteen) calendar days from the date of delivery. Please note, the refunded amount excludes shipping fees; only the value of the product will be refunded.

To initiate a return:

1. Log in to your account on our website. Navigate to “Orders” and begin the return process by selecting “Refund”. Identify the products you wish to return. The refund will be credited to the original bank account used for the purchase.

2. Send the products you wish to return to:
   UAB MODI 2
   Zirmunu str. 68
   Vilnius LT09124, Lithuania
   Phone: +370 677 00749
   Please attach the return label to the parcel.

3. When returning products in-store, ensure you provide proof of purchase, such as the item’s order number. For purchases made at a physical location, a purchase receipt is required.

4. If you made an online purchase without registering, please fill out the return form here.

5. You can also return products at our stores. Refunds are processed via bank transfer within 10 business days.

Products being exchanged or returned must meet the following criteria:

• The products must be unused.
• The products must not be damaged.
• Each returnable product must be in its original, undamaged packaging.
• The products must have all original labels intact (including protective films).
• Returnable products must be complete and in good condition.

Refund and exchange procedure:

Upon receipt, returned products will be evaluated at the point of sale to ensure they meet the aforementioned conditions. If you wish to exchange an item, please place a new order.

In the event of a product return, the amount paid for the product(s) will be refunded within 10 business days of the refund agreement. Refunds are issued to the account used for the original purchase.

Customs & Taxes:

Customers are responsible for any parcels returned to Diana Vapsve (Company MODI 2, UAB) due to unpaid customs charges or overlooked emails from your customs office or chosen carrier. Any postal charges, return shipment costs, customs charges, and handling fees will be deducted from any due refund or exchange request.

For further assistance, please contact us at +370 677 00749. Email : esales@dianavapsve.lt